Services
1.
We are C-Tech Elevations Limited,
a wholly owned subsidiary of Fans Mall (collectively "we" or "
the Company") and we own and operate the site. Our site facilitates a
convenient way to shop online.
2.
By using our site you agree to be
bound by the following terms and conditions. Please read them carefully.
3.
We reserve the right to make
changes to these terms and conditions from time to time without providing any
prior notification. The amended terms and conditions are effective from the date
they are published on our site. Your continued access and use of our site and
our services shall represent your unconditional acceptance of the latest
version of the terms and conditions.
4.
The meaning of some words used in
these terms and conditions:
A)
“we”, “us” or “our” is a
reference to (name of person or company providing the services).
B)
“you” or “your” is a reference to
the person to whom we are providing the services or delivering merchandise and
who is required to pay for the merchandise we delivered.
C)
“merchandise” means the goods
(including without limitation food and beverages) or services you ordered
through our site, which you will pay for.
D)
“services” has the meaning given
in clause 1.1.
E)
“supplier” means the seller and
supplier of the merchandise you ordered through our site.
Registration
1.
You are required to register with
us when you use the services or place an order. By registering you are making a
statement, upon which we are entitled to rely, that you are aged 18 years or
above and capable of forming a legally binding contract.
2.
You represent to us and to all
suppliers of the merchandise through our site that all purchases made by you
through our site will be within the scope of your authority to conclude
contracts.
3.
In consideration of your use of
our services, you agree to:
A)
provide true, accurate,
current and complete information about yourself when filling out our
registration form; and
B)
maintain and promptly update your
registration information to keep it true, accurate, current and complete. If we
have reasonable grounds to suspect that any information is untrue, inaccurate,
not current or incomplete, we have the right to suspend or terminate your
registration.
Order
1.
Except where otherwise specified,
we are not the seller or supplier of the merchandise. We are responsible for
managing and administering the site, arranging order processing and fulfillment
for the merchandise you ordered from the suppliers through our site.
2.
When you place an order you are
making an offer to buy from the supplier the merchandise you have specified at
the price stated for those merchandise. You cannot cancel an order once it has
been submitted, even if our acceptance or rejection of your order is still
pending.
3.
We will acknowledge your order to
confirm that we have received your order by email. The confirmation will
provide:
A)
details of what you have ordered,
B)
details of the price charged,
C)
information about the progress of
your order, and
D)
estimated dispatch and delivery
information.
This communication will be our acceptance of your order on behalf
of the supplier. You may contact to customer service track your order.
4.
The availability of the
merchandise is as shown online and will be updated regularly by the supplier.
They should not be relied on as definite statements as to whether the
merchandise you wish to purchase are actually in stock.
5.
We reserve our right not to
accept or cancel an order for any reasons at our sole discretion, including
without limitation:
A)
no sufficient stock to deliver
the merchandise you have ordered;
B)
no delivery can be arranged for
your area; or
C)
one or more of the merchandise
you ordered was listed at an incorrect price due to a human or computer error
or an error in the pricing information provided by the supplier.
6.
If we cancel your order we will
notify you by email and will credit to your account any sum deducted by us from
your credit card as soon as possible but in any event within thirty (30) days
of your order. You accept that we will not be obliged to offer any compensation
for disappointment suffered.
Price and
Payment
1.
We will use all reasonable
commercial endeavors to display accurate and up to date prices on our site.
However, because prices of the type of merchandise for sale are often updated
by the supplier we cannot state the definite price until we send you our acceptance
of your order.
2.
If the price of the merchandise
is higher at the time we are ready to send our acceptance of your order to what
it was at the time you placed your order then we will either:
A)
cancel your order, or
B)
contact you to ask you whether
you wish to pay the higher price or cancel your order.
3.
If the order is cancelled by us,
if you have already made any payment, we will make a refund on any sum deducted
by us from your credit card. You agree and accept that we will not be obliged
to offer any compensation for disappointment suffered.
4.
We only accept credit card
payments made by Visa and MasterCard. When you place an order you authorise us
to debit the credit card you specify on your order for the amount of the order
at the time we send our acceptance of your order and you represent to us that
you shall be authorised to make such payment. Title in the merchandise does not
pass to you until payment has been received.
5.
We use third party payment
services to process online transactions. When you place an order, you agree and
accept that your credit card information will be collected, processed, and kept
by us and a payment service provider subject to its terms and conditions. You
agree and accept that you are solely and exclusively responsible for any losses
incurred or sustained by you in making credit card transactions, and in no
event shall any such losses in whole or in part be borne by us.
Delivery
1.
We only make deliveries in the
specified areas of Hong Kong from Monday to Sunday except on the first two days
of the Lunar New Year and when typhoon warning signal No. 8 or above or black
rainstorm warning is in force. We currently do not make deliveries to remote
areas and outer islands, and buildings without elevator facility. We reserve
the right to decline delivery at our sole discretion. You agree and accept that
under no circumstances will we accept cancellation of order or refund.
2.
We will deliver the merchandise
ordered by you to the address you give us for delivery at the time you make
your order through our staff or a third party provider. You agree to present
your photo identification upon request when you acknowledge receipt of the
merchandise. The merchandise shall be, and shall be deemed to be, delivered and
accepted by you when the merchandise are delivered to the address you give us
for delivery. You agree and accept that we are entitled, at our option, to
charge you additional costs or cancel your order without any refund or
compensation to you in the event of your failure to accept delivery for
whatever reasons.
3. Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within 7-14 days after your order is accepted(Except for specified order items).
4.
We may deliver the merchandise in
one or more instalments, and some of the merchandises may be delivered directly
from suppliers. Any times and dates given for dispatch of merchandise, or the
length of time that merchandise will take to be delivered, are only estimates.
If we are unable to meet any stated dispatch or delivery dates or times we will
inform you as to the progress of your order. You agree and accept that under no
circumstances will we accept cancellation of order or refund.
5.
You will become the owner of the
merchandise you have ordered when they have been delivered to you. Once
merchandise has been delivered to you they will be held at your own risk and we
will not be liable for the loss or damage.
6. Unless otherwise specified, please refer to our site for details of the delivery charges and free delivery threshold. We reserve the right to amend the free delivery threshold at any time and from time to time.
Returns
or Exchanges
1.
No return or exchange of
merchandise will be accepted.
2.
Subject to the exchanges policy
of individual supplier, merchandise may be request exchanged within 48 hours of
receipt if the merchandise you ordered are faulty, defective or damaged (with
no fault on your part), or the merchandise are not what you ordered, or the
delivery is of an incorrect quantity, provided that:
A)
the exchanges policy applies;
B)
the merchandise are unused and in
the condition originally sold together with all parts and accessories which are
provided with the merchandise including manuals, certificates, labels, tags,
consumables, bags, and boxes;
C)
the packaging of the merchandise
must be in the condition in which it was delivered to you; and
D)
a request for exchange is sent to
our customer service representative the merchandise is returned to the supplier
through free pick up from us at the delivery address within a limited period
specified by the supplier.
3.
You agree and accept that
merchandise is acceptable for exchange subject to stocks availability.
4.
You agree and accept that it will
be at the supplier’s sole discretion whether the merchandise is accepted for
return or exchange. Under no circumstances will we accept the return of any
merchandise directly to us or be held liable for your damages for whatever
reasons.
Disclaimer
of Warranties and Limitation of Liability
1.
We do not represent or warrant
that access to our site or any part of it, will be uninterrupted, reliable or
fault-free.
2.
We do not represent or warrant to
you that our site or any of its contents will be accurate, complete or
reliable.
3.
We do not represent or warrant
that:
A)
any services (whether or not
provided by us) will be provided with due care and skill; or
B)
any merchandise (whether or not
provided by us) will be of merchantable quality or will be fit for any purpose
(even if that purpose has been previously notified to us).
4.
You agree that no data
transmission over the Internet can be guaranteed as totally secure. Whilst we
strive to protect such information, we do not warrant and cannot ensure the
security of any information which you transmit to us. Any information which you
transmit to us is transmitted at your own risk.
5.
To the extent permitted by law,
we exclude all liability (whether arising in contract, tort or otherwise and
whether or not due to our negligence) which we may otherwise have to you as a
result of:
A)
any technical, factual, textual
or typographical inaccuracies, errors or omissions on or relating to our site
any information on our site;
B)
the unavailability of our site
(or any part of it), merchandise or services;
C)
any delay in providing, or
failure to provide or make available, merchandise or services, or any negligent
provision of merchandise or services;
D)
any merchandise not being of
merchantable quality or fit for their intended purpose; or
E)
any misrepresentation on or
relating to our site, the merchandise or the services.
6.
Save as required by law:
A)
we will not be liable to you for
any indirect or consequential loss, damage or expenses, including loss of
profits, business or goodwill, arising out of any problem you notify to us, and
B)
we will have no liability to pay
any money to you by way of compensation except otherwise specified in these
terms and conditions.
7.
You must observe and comply with
all applicable regulations and legislation, including obtaining all necessary
customs, import or other permits to purchase merchandise from our site. We make
no representation and accept no liability in respect of the export or import of
the merchandise you purchase.
8.
You agree that each of these
limitations is reasonable having regard to the nature of our site and in
particular given that when you purchase merchandise through our site you will
enter into a separate contract with the supplier in each case.
9.
None of the above exclusions
shall affect any statutory rights which are not capable of being excluded.
However, in such case our obligation, where permitted by law, will be limited
to the resupply of our services or the merchandise to you.
10.
Each of the above exclusions or
limitations shall be construed as a separate, and severable, provision of these
terms and conditions.
Warranties
1.
You represent, warrant and
covenant that you will not:
A)
use our site for any fraudulent
or unlawful purpose;
B)
use our site to defame, abuse,
harass, stalk, threaten or otherwise violate the rights of others, including
without limitation others' privacy rights or rights of publicity;
C)
interfere with or disrupt the
operation of our site or the servers or networks used to make our site
available; or violate any requirements, procedures, policies or regulations of
such networks;
D)
transmit or otherwise make
available in connection with our site any virus, worm, Trojan horse or other
computer code that is harmful or invasive or may or is intended to damage the
operation of, or to monitor the use of, any hardware, software, or equipment;
E)
reproduce, duplicate, copy, sell,
resell, or otherwise exploit for any commercial purposes, any portion of, use
of, or access to our site;
F)
modify, adapt, translate, reverse
engineer, decompile or disassemble any portion of our site;
G)
frame or mirror any part of the
site without our express prior written consent;
H)
create a database by systematically
downloading and storing the Content, User Content or any site content; and
I)
infringe any copyright, design
right and intellectual property right in the merchandise.
Indemnity
You agree to indemnify us and all of our directors, employees and
contractors, and hold us all harmless from any claim, loss, damage, cost,
expense (including legal expenses) or other liability which may be incurred by
us arising out of any breach of the covenants, warranties, representations and
agreements herein.
Linked
Websites
Certain links, including hypertext links, in our site will take
you outside our site. Links are provided for your convenience and inclusion of
any link does not imply endorsement or approval by us of the linked site, its
operator or its content. We are not responsible for the content of any website
outside our site.
Termination
1.
We may terminate your access to
our site or registration immediately if you are in breach of any of these terms
and conditions.
2.
Any rights that have accrued to
either party at the date of termination will remain enforceable after
termination.
Terms and Conditions for Fans Coin and Promotion Codes, Coupon
Codes and Coupons
Fans
Coin
1.
Through our site shopping,
2.
Fans Coin is only applicable
for any purchase at our site.
3.
Unless otherwise specified, Fans
Dollar is valid for one year.
4.
Fans Coin is neither
transferable nor redeemable for cash.
5.
Fans Coin is not applicable for
the payment of delivery charge.
6.
Fans Coin accumulated will be
cancelled when your user account is terminated.
Promotion Codes, Coupon Codes and Coupons
7.
Promotion codes, coupon codes and
coupons offered by us shall only be applicable for one-off purchase at our site
subject to special terms and conditions.
8.
Promotion codes, coupon codes and
coupons are neither refundable nor redeemable for cash. Any unused amount will
be forfeited.
9.
If your order is cancelled for
whatever reason. any promotion codes, coupon codes or coupons used in that
order shall be forfeited without any refund or compensation.
We reserve the right to terminate or vary the above offers from
time to time without providing any prior notification. In the event of any
dispute, our decision shall be final and conclusive.
These terms and conditions form the integral part of the General
Terms and Conditions.
Last Updated: March 2022